The exchange rate taken from Oanda.com is just for your reference
What our customers think of our service
Mr Javier G.
- Spain and Canary Islands
on 4 May 2010
- Spain and Canary Islands
on 4 May 2010
I had a very soon answer for my reservation.
Mr Rodrigo B.
- Brazil
on 21 Apr 2010
- Brazil
on 21 Apr 2010
Very good service.
Mrs Annette S.
- New Zealand
on 8 Apr 2010
- New Zealand
on 8 Apr 2010
We didn't have any issues with the booking website.
Mr Josip Z.
- United States
on 5 Apr 2010
- United States
on 5 Apr 2010
Things worked very easy and smoothly. No complaints.
Mr Peter B.
- United Kingdom
on 25 Mar 2010
- United Kingdom
on 25 Mar 2010
This was very clear, very efficient and worked really well.
Mr Marc B.
- United States
on 16 Mar 2010
- United States
on 16 Mar 2010
There could not have been anyone else better. Every question was responded to very quickly and I could count on being able to book anything in a moments notice. When my plans changed I received help right away. Everyone I was referred to offered great services. Brazil Trails made the trip a success for my friends and me.
Mr Robert G.
- United Kingdom
on 2 Mar 2010
- United Kingdom
on 2 Mar 2010
Great at responding quickly. The owner was great throughout and attended to all my needs. At one point she asked a colleague to send an email to me with my confirmation, on which there were two important mistakes: the price and length of stay were both incorrect. Despite this I would use them again as the owner was so good.
Mr Ahmet B.
- United States
on 24 Feb 2010
- United States
on 24 Feb 2010
Professional and informative
Ms Natasha R.
- Canada
on 2 Feb 2010
- Canada
on 2 Feb 2010
Great communication throughout the process of booking. Getting to Florianopolie (with flight delays and layovers) was stressful enough, at least I could count on Brazil Trails to pick me up and take care of everything once I landed in Floripa. I am very satisfied with their service.
Mr Bradley T.
- Sweden
on 29 Jan 2010
- Sweden
on 29 Jan 2010
Very happy with the service. My one criticism would be the speed with which it took to confirm the booking - this service is quite different to most other sites where you get IMMEDIATE confirmation. I do however understand that this is a personalised service, rather than "instant web booking". Can I therefore suggest that the communications to the customer include something like.. "please understand that this is a personalised booking service and it may take (e.g.) 24-48 hours to complete the confirmation of your booking." That way you make me happy about personalised service, AND manage my expectations about how long it takes.
