What our customers think of our service

Mr patrick c.
- Ireland
on 21 Mar 2011

Good comfortable hotel although a bit noisy due to traffic outside as its located in city centre and traffic is constant day and night.

Mrs Vanessa S.
- Bermuda
on 30 Dec 2010

Renata was brilhant and assisted me on everything I need. Very very good job.

Ms Andrea N.
- Slovakia
on 28 Sep 2010

I was very happy with Renata's responsiveness, her ability to answer all my questions and provide very excellent service! Definitely a very good experience to cooperate with your local coordinator in Florianopolis!!!

Mrs Katherine C.
- Canada
on 7 Jun 2010

It was so wonderful to have Renata as a contact in Florianopolis. Not only did she help answer questions we had about the area, she ensured our airport transfer was waiting for us upon arrival. A great driver, and her help upon arrival was wonderful to have. This is a great way to ensure you are taken care of in advance of arrival! Renata and her team did an EXCELLENT job! Thank you!

Mr Fernando H.
- Uruguay
on 29 May 2010

It's a very good service. You can go to the destination only thinking in the work to be done or the holiday days. The process is easy and fast. I didn’t have any problem.

Mr Javier G.
- Spain and Canary Islands
on 4 May 2010

I had a very soon answer for my reservation.

Mr Rodrigo B.
- Brazil
on 21 Apr 2010

Very good service.

Mrs Annette S.
- New Zealand
on 8 Apr 2010

We didn't have any issues with the booking website.

Mr Josip Z.
- United States
on 5 Apr 2010

Things worked very easy and smoothly. No complaints.

Mr Peter B.
- United Kingdom
on 25 Mar 2010

This was very clear, very efficient and worked really well.

Mr Marc B.
- United States
on 16 Mar 2010

There could not have been anyone else better. Every question was responded to very quickly and I could count on being able to book anything in a moments notice. When my plans changed I received help right away. Everyone I was referred to offered great services. Brazil Trails made the trip a success for my friends and me.

Mr Robert G.
- United Kingdom
on 2 Mar 2010

Great at responding quickly. The owner was great throughout and attended to all my needs. At one point she asked a colleague to send an email to me with my confirmation, on which there were two important mistakes: the price and length of stay were both incorrect. Despite this I would use them again as the owner was so good.

Mr Ahmet B.
- United States
on 24 Feb 2010

Professional and informative

Ms Natasha R.
- Canada
on 2 Feb 2010

Great communication throughout the process of booking. Getting to Florianopolie (with flight delays and layovers) was stressful enough, at least I could count on Brazil Trails to pick me up and take care of everything once I landed in Floripa. I am very satisfied with their service.

Mr Bradley T.
- Sweden
on 29 Jan 2010

Very happy with the service. My one criticism would be the speed with which it took to confirm the booking - this service is quite different to most other sites where you get IMMEDIATE confirmation. I do however understand that this is a personalised service, rather than "instant web booking". Can I therefore suggest that the communications to the customer include something like.. "please understand that this is a personalised booking service and it may take (e.g.) 24-48 hours to complete the confirmation of your booking." That way you make me happy about personalised service, AND manage my expectations about how long it takes.

Mr mihovil b.
- Australia
on 26 Jan 2010

very pleasant & i hope to visit floripa again soon
thank you.. regards mihovil

Mr Andrew S.
- United Kingdom
on 24 Jan 2010

The service was excellent from Brazil Trails. It was really good to meet Renata at the airport and she was extremely helpful and friendly. The information she gave us was very useful.

It was really useful to be able to pay by credit card. We had previously tried to contact pousadas individually in Barra and they tried to make us pay by bank transfer which was impossible from other countries. Credit card is the only way we could book.

Mr Kim A.
- United States
on 14 Jan 2010

Very informative and responsive. Excellent and personal.

Mr Ryan S.
- United States
on 12 Jan 2010

Renata is amazing! She is professional and personable. My group had such a great time we are already talking about another trip.

Mr Jorg B.
- Germany
on 11 Jan 2010

The service was good, no complaints.

They did keep us updated with the booking, did give us previous information and did help us to make the money transfer in Brazil (local).